Delivery & Returns

Delivery

When it comes to getting your new piece home, there are a few options:

For larger furniture items needing to be delivered, you can use our Neptune Home Delivery Service. You’ll have a two-man delivery team, which means no heavy lifting on your part, and they’ll take it to your desired spot, assemble it if needed, and take away the packaging for recycling. See charge below.
For smaller item orders like accessories, lighting and rugs, we can post these out to you with our approved courier within 5 days.
When in store, we’re very happy for you to take it away with you there and then. Just be sure to double check that it’ll fit into your car.
If you’d like someone else to come and collect your order for you, that’s fine too. Whether it’s a courier service or a friend with a van, they can pick it up from our warehouse next door. Please let us know at least 48 working hours beforehand though so we can have it packaged up and ready to go. Orders placed at a weekend will be ready for collection the following Tuesday.

Collection from Wiltshire Warehouse:

· Free

Orders will be ready for collection within a minimum of 48 hours after the order is placed. Please give us a call before you plan on arriving so that we can accommodate any requests and make sure we have a team here ready to help load items into your van/car.

Collection address is: Neptune Outlet
Frankland Road
Blagrove Ind Estate
Swindon
SN5 8YG

Smaller parcel deliveries:

· Standard delivery fee: £6.95.

Standard parcel deliveries to mainland UK will arrive within 5 days via our approved couriers.

Larger parcel & Small furniture deliveries:

· Standard delivery fee: £30

Items will be delivered to your doorstep or entrance. No assembly or installation is included.

For certain postcodes, deliveries may be handled by a single person and outsourced, meaning packaging won’t be removed.

Furniture deliveries:

· Neptune Home Delivery Service: £60 for all Outlet furniture orders.

Offering delivery within 21 days.

You’ll have a two-man delivery team, and they’ll take it to your desired spot, assemble it if needed, and take away the packaging for recycling (this does not include Kitchen Cabinetry or Chawton pieces).

Our Home Delivery Bookings team will contact you in advance to arrange a convenient date and time for your delivery.

We can deliver to almost anywhere in Mainland UK (including the Highlands of Scotland) – just get in touch with us and we’ll let you know if we can come to your address.

For the Highlands and Isle of Wight, it’s £17.50 for parcel delivery and £300 (excluding ferry charges) for furniture. The standard service for these areas is a pallet kerbside delivery. In some instances, we can offer our White Glove Service if preferred. Price on request.

We’re afraid we can’t deliver to Ireland, the Channel Islands, the Isle of Man or outside of Mainland UK.

Warranty

All Neptune Outlet products are not supplied with any warranty or guarantees as standard. This does not affect your consumer rights.

Cancellations and Returns

We hope you’ll be thrilled with what you buy, but if you’re not that’s fine too.

We have a 28-day no-quibble refund policy, whether you ordered in-store or online. The best thing to do if you’ve changed your mind is to let us know before we deliver or while our delivery team are still with you, that way they can bring it straight back. Otherwise, for Home Delivery Services or pallet deliveries we’ll take off a £50.00 collections fee from your refund, which covers the cost of us coming back to pick the piece you’re returning- unless you tell us when we deliver it and we take it back with us free of charge.

For courier delivered items bought online, parcel collection is £9.95 which will be deducted from your refund.

Online Return Form

To arrange a return with a courier please complete the online return form or use the returns form inside your delivery package.