Delivery & Returns
Delivery
When it comes to getting your new piece home, there are a few options:
- For larger furniture items needing to be delivered, you can use our Neptune Home Delivery Service. You’ll have a two-man delivery team, which means no heavy lifting on your part, and they’ll take it to your desired spot, assemble it if needed, and take away the packaging for recycling. See charge below.
- For smaller item orders like accessories, lighting and rugs, we can post these out to you with our approved courier within 5 days.
- When in store, we’re very happy for you to take it away with you there and then. Just be sure to double check that it’ll fit into your car.
- If you’d like someone else to come and collect your order for you, that’s fine too. Whether it’s a courier service or a friend with a van, they can pick it up from our warehouse next door. Please let us know at least 24 working hours beforehand though so we can have it packaged up and ready to go. Orders placed at a weekend will be ready for collection the following Tuesday.
Smaller parcel deliveries:
· Standard delivery fee: £6.95.
Standard parcel deliveries to mainland UK will arrive within 5 days via our approved couriers.
Larger parcel & Small furniture deliveries:
· Standard delivery fee: £30
Items will be delivered to your doorstep or entrance. No assembly or installation is included.
For certain postcodes, deliveries may be handled by a single person and outsourced, meaning packaging won’t be removed.
Furniture deliveries:
Offering delivery within 21 days.
You’ll have a two-man delivery team, and they’ll take it to your desired spot, assemble it if needed, and take away the packaging for recycling (this does not include Kitchen Cabinetry or Chawton pieces).
Our Home Delivery Bookings team will contact you in advance to arrange a convenient date and time for your delivery.
We can deliver to almost anywhere in Mainland UK (including the Highlands of Scotland) – just get in touch with us and we’ll let you know if we can come to your address.
For the Highlands and Isle of Wight, it’s £17.50 for parcel delivery and £300 (excluding ferry charges) for furniture. The standard service for these areas is a pallet kerbside delivery. In some instances, we can offer our White Glove Service if preferred. Price on request.
We’re afraid we can’t deliver to Ireland, the Channel Islands, the Isle of Man or outside of Mainland UK.
Warranty
All Neptune Outlet products are not supplied with any warranty or guarantees as standard. This does not affect your consumer rights.